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Galaxy Buds Issues: 12 Common Problems & Effective Solutions

Galaxy Buds are popular wireless earbuds known for their sleek design and advanced features. However, like any piece of technology, they may occasionally run into issues that can hinder your listening experience. Thankfully, many of these problems can be resolved with some troubleshooting strategies.

In this article, we will outline 12 of the most common Galaxy Buds issues and provide practical solutions to help you get the most out of your earbuds. By being informed about potential problems, you can troubleshoot and fix them more efficiently, ensuring you enjoy uninterrupted audio and optimum device performance.

Issue 1: Connection Problems

Connection problems are a common issue with Galaxy Buds. There are several reasons why your buds might not be connecting properly to your device.

Here are some steps to troubleshoot the problem:

  1. Check Bluetooth settings: Ensure that Bluetooth is turned on in your device and that the Galaxy Buds are within range.
  2. Unpair and pair again: Remove the Galaxy Buds from your device’s list of paired Bluetooth devices, and then pair them again.
  3. Reset the Galaxy Buds: If the issue persists, try resetting the buds by following the instructions in the Galaxy Wearable app.

After trying these solutions, if the connection problem still exists, it might be worth checking for firmware updates for your Galaxy Buds. Occasionally, updates are released to fix connection issues and improve overall performance.

Lastly, consider reaching out to Samsung support for additional help or to request a replacement if your Galaxy Buds are still within warranty.

Issue 2: Sound Quality Issues

Many users experience sound quality issues with their Galaxy Buds, including poor audio quality, lack of bass, or audio that is too soft or too loud. Here are some solutions to help address these problems:

1. Check your audio settings: Ensure the audio settings on your device are adjusted for optimal sound quality. This might include disabling any audio enhancements or equalizer settings that could be affecting the audio output.

2. Update firmware: Make sure your Galaxy Buds are running the latest firmware version, as updates can sometimes improve sound quality. You can update the firmware using the Galaxy Wearable app on your smartphone.

3. Adjust your ear tips: Using the correct size of ear tips can make a significant difference in sound quality. Try different sizes to find the best fit for your ears, as a proper seal helps provide better bass response and overall audio quality.

4. Reset Galaxy Buds: If none of the above solutions work, consider resetting your Galaxy Buds. This can help resolve any sound quality issues caused by software glitches. To reset your Galaxy Buds, follow these steps:

  • Open the Galaxy Wearable app on your smartphone.
  • Select ‘About earbuds’.
  • Tap on ‘Reset earbuds’ and confirm the action.

Once the reset process is complete, reconnect your Galaxy Buds and test the sound quality to see if the issue has been resolved.

Issue 3: Touch Controls Not Working

At times, the touch controls on your Galaxy Buds may not function as intended. This can be due to various reasons such as firmware issues, connectivity problems, or even dirt on the touchpad.

Here are a few possible solutions:

  • Restart your Galaxy Buds: Turn off your Galaxy Buds, then turn them back on after a few seconds. This can help resolve minor software-related issues.
  • Check firmware updates: Ensure your Galaxy Buds are running the latest firmware. You can do this through the Galaxy Wearable app. Go to “About earbuds” and tap “Update earbuds software”.
  • Re-establish connection: Unpair your Galaxy Buds from your device and pair them again. This can resolve any potential connectivity issues that may affect the touch controls.
  • Clean the touchpad: Use a soft, dry cloth to gently clean the touchpad area. Make sure no dirt or debris is obstructing the touchpad’s functionality.
  • Reset your Galaxy Buds: If the issue persists, resetting your Galaxy Buds to factory settings might help. Keep in mind that this will erase any customized settings. To reset, follow the instructions in the Galaxy Wearable app under “General management” and “Reset earbuds”.

After trying these solutions, your touch controls should ideally be back to normal. If the problem continues, you may need to contact Samsung support or visit an authorized service center for further assistance.

Issue 4: Battery Drain

One common issue that some Galaxy Buds users face is rapid battery drain. In this section, we will explore potential causes and solutions for this issue. By identifying the cause and implementing the appropriate fix, you can improve your Galaxy Buds’ battery performance.

Here are some possible reasons for the battery drain and their corresponding solutions:

  • High volume usage: Consistently using your Galaxy Buds at a high volume can contribute to significant battery drain. To resolve this issue, try lowering the volume when it’s not necessary to have it at its highest level.
  • Outdated firmware: Old firmware may not be optimized for battery use. Ensure that your Galaxy Buds are up to date with the latest firmware through the Galaxy Wearable app.
  • Ambient Sound mode: Using Ambient Sound mode continuously can affect battery life. Disable this feature when it’s not needed by turning it off in the Galaxy Wearable app.

In addition to these suggestions, you can also try these general tips to improve your Galaxy Buds’ battery performance:

  1. Turn off touchpad controls when not in use by navigating to Touchpad settings in the Galaxy Wearable app.
  2. Keep track of battery usage and charge cycles to determine if a pattern exists, which can help you pinpoint potential areas for improvement.
  3. Store your Galaxy Buds in their case when not in use to prevent unnecessary battery consumption.

By implementing these solutions and keeping an eye on your Galaxy Buds’ battery performance, you can effectively address and resolve the battery drain issue.

Issue 5: Ambient Sound Mode Not Functioning

Ambient Sound Mode is a useful feature in Galaxy Buds that allows you to hear surrounding noises while wearing the earbuds. If this feature is not working, it may lead to an unpleasant listening experience, especially in outdoor environments. Below are a few potential solutions to fix this issue:

Check the Ambient Sound settings:

  • Ensure your Galaxy Buds are connected to your smartphone.
  • Open the Galaxy Wearable app on your smartphone.
  • Select the earbuds from the list of connected devices.
  • Find and enable the Ambient Sound Mode feature in the app settings.

Update firmware:

Updating the firmware of your Galaxy Buds can help fix any software-related issues, including non-functioning Ambient Sound Mode. You can check for available firmware updates in the Galaxy Wearable app under “Earbuds software update.”

Reset the earbuds:

If the issue persists even after checking the settings and updating the firmware, a factory reset might help. Here’s how:

  • Open the Galaxy Wearable app on your smartphone.
  • Select the earbuds from the list of connected devices.
  • Tap on “General” then “Reset earbuds.”
  • Follow the on-screen instructions to complete the reset process.

After performing the above steps, test the Ambient Sound Mode to check if it is functioning correctly. If the problem still exists, consider reaching out to Samsung’s customer support or visit an authorized service center for further assistance.

Issue 6: Audio Lag

Audio lag can be frustrating, especially when watching videos or playing games on your device. In this section, we will explore possible causes and solutions for audio lag when using Galaxy Buds.

Possible Causes:

  • Bluetooth interference
  • Device performance issues
  • App-related problems


  1. Bluetooth Interference: To minimize Bluetooth interference, ensure that there are no other active Bluetooth devices in close proximity. Also, avoid using your Galaxy Buds near electronic devices with strong radio frequency emissions, such as microwaves and wireless routers.
  2. Device Performance: Sometimes, the issue may originate from your paired device. Ensure that it is running the latest software updates and close any unnecessary applications running in the background. Restart your device and reconnect your Galaxy Buds to see if the issue is resolved.
  3. App-Related Issues: Audio lag can sometimes be caused by specific applications. If you notice the issue only occurs when using certain apps, try updating or reinstalling those apps. You can also check for known issues with the app and potential solutions in relevant support forums or FAQs.

By identifying the cause and applying the appropriate solution, you should be able to resolve audio lag issues with your Galaxy Buds and enjoy a seamless listening experience.

Issue 7: Auto Pause/Play Issues

Auto pause/play is a useful feature that automatically pauses content when you remove a Galaxy Bud from your ear and resumes playback when you put it back in. However, some users may experience issues with this function not working consistently.

Here are some steps you can take to troubleshoot and fix auto pause/play issues with your Galaxy Buds:

  • Check settings: Ensure that the auto pause/play feature is enabled in the Galaxy Wearable app under “Earbud settings” > “Advanced” > “Seamless earbud connection.”
  • Update firmware: Make sure your Galaxy Buds and Galaxy Wearable app are both up to date. Check for updates in the Galaxy Wearable app under “Earbud settings” > “About earbuds” > “Update earbud software.”
  • Perform a soft reset: Place your Galaxy Buds in their charging case for 10 seconds and then take them out. This may resolve any temporary software issues affecting the auto pause/play feature.
  • Reset Galaxy Buds: If none of the above solutions work, you can try resetting your Galaxy Buds. Be aware that this will erase all your personalized settings. To reset your Galaxy Buds, open the Galaxy Wearable app and go to “Earbud settings” > “General” > “Reset.”

By following these steps, you should be able to resolve auto pause/play issues with your Galaxy Buds and enjoy a seamless listening experience.

Issue 8: Inaccurate Battery Level Indicator

Some users have reported experiencing inaccurate battery level indicators on their Galaxy Buds. This issue can cause confusion and inconvenience, as users may not be aware of the true remaining battery life of their earbuds. Here are a few potential solutions to help resolve the problem:

  • Reset the earbuds: Disconnect the Galaxy Buds from your device, place them back in the charging case, and then remove them from the case to reset their connection.
  • Update the firmware: Make sure your Galaxy Buds are running the latest firmware. You can do this by going to the Galaxy Wearable app, navigating to the “About earbuds” section, and checking for updates.
  • Calibrate the battery: Fully drain the battery life of the earbuds and charging case, and then charge them back to 100%. This can help recalibrate the battery level indicator on your device.
  • Contact Samsung support: If the problem persists after trying these solutions, consider contacting Samsung’s customer support for assistance or a possible replacement.

Remember to monitor the battery levels of your Galaxy Buds to ensure optimal performance and a seamless listening experience. Addressing this issue promptly can help you avoid unexpected disruptions during your daily routine.

Issue 9: Ear Tips Not Fitting Properly

Having the right fit for your ear tips is crucial for both comfort and optimal sound quality. If your Galaxy Buds are not fitting properly, follow these steps to resolve the issue:

1. Check the ear tip size: Galaxy Buds come with three different sized ear tips. Try each size to determine which one provides the best fit and comfort for you.

SmallBest for smaller ears, may provide a looser fit.
MediumIncluded on the Galaxy Buds by default, suitable for average-sized ears.
LargeFor larger ears or users who prefer a tighter fit.

2. Adjust the position: When placing the earbuds in your ears, make sure they are angled correctly. You should rotate the earbud until the wingtips are securely tucked under the ear ridge.

3. Experiment with wingtips: Galaxy Buds also come with three sizes of wingtips. You may find that a different size provides a better fit for your ears. Combine different sizes of ear tips and wingtips to achieve the most comfortable and secure fit.

Issue 10: Galaxy Buds Not Charging

If you find your Galaxy Buds not charging properly, don’t worry. It’s a common issue and can be resolved through a few troubleshooting steps. Here are some possible causes and solutions:

  • Check the charging case: Ensure that the charging case has enough battery to charge the buds. If it’s empty, connect the case to a charger first.
  • Inspect the charging contacts: Dirty or damaged charging contacts on the buds and case might cause charging issues. Clean them gently with a soft cloth or cotton swab.
  • Reset the Galaxy Buds: Sometimes a soft reset is necessary to fix charging issues. Place the buds in the case, close the lid, and wait for 7 seconds before opening it again.
  • Ensure proper alignment: Make sure the buds are positioned correctly in the case, with the charging contacts touching each other.
  • Software update: Keep your buds’ firmware up to date as it might include essential fixes for charging problems.

If you’ve tried all these steps and the issue persists, it’s advisable to contact Samsung customer support or visit an authorized service center to get professional assistance.

Issue 11: Microphone Performance

Many Galaxy Buds users have reported issues with microphone performance, which may result in poor call quality or problems with voice commands. Here are some common issues and their possible solutions:

  • Low volume or muffled voice: Ensure that the microphones on your Galaxy Buds are clean and free from debris. Use a soft brush or cloth to gently clean the microphones.
  • Connection issues: Poor microphone performance could also result from connection problems. Make sure your Galaxy Buds are properly connected to your device and restart the Bluetooth connection if necessary.
  • Software updates: Check for available firmware updates for your Galaxy Buds, as these updates may carry improvements for microphone performance.
  • Check sound settings: Adjust the microphone settings in the Galaxy Wearable app to ensure the best performance. This can include changing the audio mode and adjusting the call volume.

If none of these solutions work, it might be due to a hardware issue with your Galaxy Buds. In such cases, contacting Samsung support for assistance or exploring warranty options is recommended.

Issue 12: Firmware Update Issues

Firmware updates are crucial for the optimal performance of your Galaxy Buds, but sometimes users can encounter issues while updating. In this section, we will explore common firmware update issues and how to resolve them.

1. Update not starting:

  • Ensure you have a stable internet connection and your Galaxy Buds are charged.
  • Restart your smartphone and try updating again.
  • Close all other running apps to free up smartphone resources.

2. Update stuck or taking too long:

  • Patience is essential, as firmware updates can sometimes take a few minutes to complete.
  • Try removing and reinserting the Galaxy Buds in their charging case, then retry the update.

3. Failed update:

  • Ensure that the Samsung Wearable app and your smartphone’s OS are up to date.
  • Delete and reinstall the app, then try the firmware update process again.

4. Issues after updating:

  • Perform a factory reset on your Galaxy Buds, which may resolve any post-update issues.
  • Contact Samsung support for assistance if problems persist.